FAQ’s

 

Returns

All sales are final. If you have any questions or concerns regarding the item you have received, please contact info@giyea.com ​and in the subject line please state the word “Return” along with your order number and we will carefully assist you. .

Exchanges

We will only accept exchanges regarding size issues. Size exchanges must be made within 14 days of delivery date. Customer must pay for return postage. 

All exchanges must be received in original condition. We will deny any exchanges if we see any signs of wear or damage and must have original tags attached. 

Giyea reserves the right to reject exchanges that do not comply with our exchange policy. Exchanges that do not follow our policy may be sent back to the original shipping address at our discretion. 

You can initiate an exchange by emailing info@giyea.com and in the subject line please state the word “Exchange” along with your order number and we will carefully assist you.

Cancellations

If you need to cancel or change your order, you must request it within 24 hours of placing your order. Please contact us as soon as possible at info@giyea.com​ and in the subject line please state the word “Cancel” along with your order number and we will carefully assist you.

 

Payment

Please be assured that we take data protection seriously, and your information will not be shared, traded or sold to third parties. For more information, please read our Privacy Policy​in full. 

We accept Visa, MasterCard, American Express, and Discover. All payments are processed through a secure check system provided by Stripe.

Shipping

We ship using USPS or UPS depending on customer’s order.

We offer Next Day Shipping UPS for an additional charge. If you need a package expedited, please email us at info@giyea.com ​and in the subject line please state the word “Shipping” along with your order number and we will carefully assist you. 

We offer USPS international ground shipping for an additional charge. If you require international shipping, please email us at info@giyea.com ​and in the subject line please state the word “Shipping” along with your order number and we will carefully assist you. 

Once your package has been shipped, an email will be sent to you with your tracking information.

If you have any questions or concerns regarding your package, please email us at info@giyea.com ​and in the subject line please state the word “Package” along with your order number and we will carefully assist you. 

Terms of Service & Privacy Policy

Giyea LLC named as www.giyea.com, owns and operates this website. This document governs your relationship with giyea.com and access to and use of this website and the products and services available through this website. 

By using our services and/or completing transactions you are agreeing to all of the terms and conditions, that can be updated at our discretion. You should check this page regularly to take notice of any changes we may have made to the terms & conditions. 

The trademarks, logos, service marks and trade names displayed on our website are registered and unregistered Trademarks of Giyea LLC and/or others and may not be used in connection with products and/or services that are not related to, associated with, or sponsored by their rights holders that are likely to cause customer confusion, or in any manner that disparages or discredits their rights holders. Your misuse of the trademarks displayed on giyea.com is strictly prohibited. We will enforce our Trademark rights to the fullest extent of the law, including the seeking of criminal prosecution. All content included on this site, such as text, graphics, logos, button icons, images, audio, data compilations, and software, is the property of Giyea LLC or partners and protected by United States and international copyright laws. 

Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this website. 

Privacy Policy

www.giyea.com recognizes the importance of your privacy, and that you have a right to control how your personal information is collected and used. Your personal information gathered online will not ​be shared, sold or traded with third parties.